Shipping and return
- We ship usually the same or next business day but due to the current situation with COVID-19, we are experiencing a large increase in orders so please allow us about 3-5 days for shipment.
- Domestic delivery usually takes 3-5 business days.
- Orders are processed for shipment during normal business hours only (Mon - Fri, excluding Holidays).
- Customers are responsible for all additional shipping costs that may occur from an incorrect address or refused shipment.
For International buyers:
Herbal Terra LLC does not pay for international duty, Customs clearance, brokerage fees or taxes. The customer is responsible for any such charges.
If you would like to return an item please use this link: Return Item
We will gladly accept returns caused by our error. Please notify us within 3 days of receipt of goods.
Opened products for the health, medical and safety reasons cannot be returned, restocked and refunded. We accept return only if bottle is not opened and shrink-band seal is not broken. Shipping costs are non-refundable so real cost of shipping will be deducted from the refund amount even if you got free shipping as promotion when you placed an order.
Please report shortages within 3 days of receipt of goods.
Please report damaged goods immediately and save the original packaging in the event that a claim is filed.