Shipping and return

Shipping

Orders are shipped the same or the next business day. We ship Monday to Friday, excluding public holidays.
Delivery within the United States normally takes 2–5 business days once the order has shipped.
If a parcel comes back to us because the address was wrong or delivery was refused, the cost of sending it out again is the customer’s.

Import duties, customs clearance, brokerage fees and taxes are set by your own country and are payable by you. Herbal Terra LLC does not collect or cover them, and they are not included in the price you pay us.

What happens next depends on why the item is coming back. Start either kind of return from Return Item.

Wrong product, wrong quantity, or a bottle that arrived damaged: tell us within 5 days of delivery and we will replace it or refund you in full, whichever you prefer.
This applies even if the bottle has been opened. You have no way of knowing the wrong item was sent until you open the box, and we do not treat that as your mistake.
Please keep the original packaging until the claim is closed — carriers require it to process a damage claim.

Send it back within 30 days of delivery. The bottle must be unopened with the shrink-wrap seal intact.
We cannot accept, restock or refund an opened bottle. Once a seal is broken there is no way for us to guarantee the contents to the next customer, and with a supplement that is not a risk we are willing to pass on.
Shipping is not refundable. What it actually cost to send the order to you is deducted from the refund — including when the order qualified for free shipping, because the postage was still paid.

Tell us about a missing or short item within 5 days of delivery.
Report damage as soon as you find it, and keep the packaging.
If an item is damaged in transit, or tracking shows it was never delivered, we will replace it or refund you in full at no cost to you.