Delivery Information

Important Information:

• We usually ship the same or next business day.
• Domestic delivery usually takes 2-5 business days.
• Orders are processed for shipment during normal business hours only (Mon - Fri, excluding Holidays).
• Customers are responsible for all additional shipping costs that may occur due to an incorrect address or refused shipment.

For International Buyers:

• Herbal Terra LLC does not cover international duties, customs clearance, brokerage fees, or taxes. The customer is responsible for any such charges.

Return Policy:

• If you would like to return an item, please use this link: Return Item.
• We will gladly accept returns if the return is due to our error. Please notify us within 5 days of receiving the goods.
• Opened products cannot be returned, restocked, or refunded for health, medical, and safety reasons. We only accept returns for a refund if the bottle is unopened and the shrink-wrap seal is intact.
• Shipping costs are non-refundable, so the actual cost of shipping will be deducted from the refund amount, even if you received free shipping as a promotion.

Shortages:

• Please report any shortages within 5 days of receiving the goods.

Damages:

• Please report damaged goods immediately and save the original packaging in case a claim needs to be filed.

Shipping Damage or Non-Delivery:

• If an item is damaged or spoiled during transit, or if the tracking number shows that the item was not delivered, we will provide a free replacement or refund.