Shipping and return

Shipping

Free shipping within the United States on orders over $50. Below that, you choose USPS Priority Mail, UPS Ground or UPS 2nd Day Air at checkout and pay the live rate shown there, together with the estimated delivery time. Free shipping goes by USPS Priority Mail or UPS Ground.
Orders are shipped the same or the next business day. We ship Monday to Friday, excluding public holidays.
Delivery within the United States normally takes 2–5 business days once the order has shipped.
If a parcel comes back to us because the address was wrong or delivery was refused, the cost of sending it out again is the customer’s.

International orders go by USPS Priority Mail International or UPS Worldwide Expedited, at the rate shown at checkout. Free shipping applies to United States addresses only.
Import duties, customs clearance, brokerage fees and taxes are set by your own country and are payable by you. Herbal Terra LLC does not collect or cover them, and they are not included in the price you pay us.

What happens next depends on why the item is coming back. Start either kind of return from Return Item.

Wrong product, wrong quantity, or a bottle that arrived damaged: tell us within 5 days of delivery and we will replace it or refund you in full, whichever you prefer.
This applies even if the bottle has been opened. You have no way of knowing the wrong item was sent until you open the box, and we do not treat that as your mistake.
Please keep the original packaging until the claim is closed — carriers require it to process a damage claim.

Send it back within 30 days of delivery. The bottle must be unopened with the shrink-wrap seal intact.
After 30 days we do not accept returns. In exceptional cases, and only by prior agreement with us, we may take back an unopened bottle after that, less a 20% restocking fee.
We cannot accept, restock or refund an opened bottle. Once a seal is broken there is no way for us to guarantee the contents to the next customer, and with an extract that is not a risk we are willing to pass on.
Shipping is not refundable. What it actually cost to send the order to you is deducted from the refund — including when the order qualified for free shipping, because the postage was still paid.

Tell us about a missing or short item within 5 days of delivery.
Report damage as soon as you find it, and keep the packaging.
If an item is damaged in transit, or tracking shows it was never delivered, we will replace it or refund you in full at no cost to you.